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IT Manager - Application Support #RHK



  • Responsible for providing first line application support for futures and stock options trading
  • Perform health check and maintain the system stability and availability for other global markets in the night time
  • Provide phone or remote support in the late night for US market if required
  • Work with other application support teammates for managing and investigating production sytem issues with system vendors
  • Plan and execute test for system version upgrade with documented result as according to standard and procedure
  • Assist in user acceptance test and execute system development
  • Gather and analyze system requirement from various user department and translate into business or technical specification
  • Participate in new system evaluation and provide recommendation report
  • Assist in project management of application development projects


  • Bachelor degree in Information Technology, Computer Science or related disciplines
  • Minimum 6 years experience in first line support for the futures & options trading/settlement system, trading HK and global futures & options market included HKFE, CME, Marex, etc
  • At least 1 year experience in first line support role using Sharp Point/ eSunny system are required
  • Working experience in investment bank, brokerage or system vendor is added advantage
  • Experience in supporting HK/global securities trading and settlement is preferred
  • Sound knowledge of F&O trading and settlement system functionality, operation flow, CG, OMD-D and global market connectivity (direct or via execution broker) are essential
  • Experience in dealing with end users and system vendor, problem solving and troubleshooting production and deployment issue for systems
  • Exposure to other technical skill and application infrastructure e.g. SQL query, FIX, Windows schedule, VM Ware, application backup, monitoring and reporting is preferred
  • Experience in using bug or issue tracking system is added advantage
  • Hands on development experience in Macro, Net or Java are added advantage
  • Knowledgeable in new technology, different types of open source tools, up-to-date programming skills
  • Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed
  • Good command of written and spoken English and Chinese with fluency in Mandarin; knowledge of Simplified Chinese a plus


Banking & Financial Services


IT - Applications & Software


Hong Kong Island

Employment Type



HKD 40,001 - HKD 50,000 / mth

To apply online please click the 'Apply' button below. For email a detailed resume in Word format to Ken Lam.

For further discussion about this role, please find contact details of Ken Lam as below:
Tel: 21750698 Phone: 52260981
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.