Customer Service Officer (Retail Banking – Non Sales)

Location: Hong Kong Contact Centre

Salary: HK$20,000+ per month + Bonus

Employment Type: In-house Permanent

Highlights

• No Sales Targets: 100% pure customer service and service delivery.

• Great Stepping Stone: Open to Bank Tellers, Digital Ambassadors, or those from bank training programs looking for a stable corporate environment.

• Strong Career Path: Gain comprehensive exposure across both personal and corporate banking sectors.

Key Responsibilities

• Handle inbound inquiries regarding general retail banking products and services.

• Manage and resolve service complaints from both personal and corporate clients professionally.

• Support omni-channel customer requests, including Phone, e-Banking, Mobile App, Email, and Social Media platforms.

• Identify customer needs and warm-transfer/refer leads to branches or relevant sales departments.

Requirements

• Experience: Experience as a Bank Teller, Digital Ambassador, or completion of a relevant banking training program is highly preferred.

• Knowledge: Good understanding of standard retail banking products, ATM operations, and digital banking platforms.

• Skills: Patient, client-centric, and excellent problem-solving skills to manage complaints.

• Language: Fluent in Cantonese, English, and Mandarin.

Please call 69364005 Winnie

Banking & Financial Services

Banking & Finance
Customer Service

Hong Kong Island

Permanent

HKD 15, 001- HKD 20, 000 / mth
HKD 20, 001- HKD 30,000 / mth