Customer Service Officer – Bank Call Centre (Permanent Role)

We are currently hiring Customer Service Officers for a reputable bank. This is a permanent position with no sales target, focusing on delivering high-quality customer support.

Location:

• Hong Kong Office

Salary & Benefits:

• HKD 16,000 – 23,000 per month
• Performance bonus available
• Additional shift allowances provided

Working Hours:

• Monday to Saturday (5-day work week)
• Shift schedule:
  • 9:00 AM – 6:00 PM
  • 10:00 AM – 7:00 PM
  • 11:00 AM – 8:00 PM
  • 1:00 PM – 10:00 PM

Key Responsibilities:

• Handle inbound calls for general banking enquiries
• Manage customer complaints for both corporate and individual clients
• Refer customers to relevant departments (e.g. branch or sales team) when necessary

Requirements:

• Experience in banking roles such as Teller or Digital Ambassador is an advantage
• Familiarity with banking products is preferred
• Candidates with call centre experience (e.g. HKT, PCCW or similar) are welcome
• Strong communication skills and customer service mindset

Why Join:

• Opportunity to join the banking industry
• No sales targets – focus on customer service
• Stable, long-term career path

Application:
Interested candidates, please send your CV via WhatsApp to:
+852 9318 2206
or click: wa.me/85293182206

Banking & Financial Services

Banking & Finance
Customer Service

Hong Kong Island

Permanent

HKD 15, 001- HKD 20, 000 / mth
HKD 20, 001- HKD 30,000 / mth