Responsibilities:

• To monitor claims quality and ensure our committed service standards are met;
• To handle matters ranging from administrative support, claims adjudication, liaison with different stakeholders and complaint management with service recovery which are in line with the operations’ objectives;
• To ensure satisfactory customer journey from claims perspective;
• To support new project initiatives and provide professional views as a claims subject matter expertise;
• To execute claims practices to ensure claims decision consistency and accuracy, and to act according to the terms and conditions set in policy contract;
• To work closely with customer service team to solicit customers’ feedback for better customer satisfaction management, and to improve our end-to-end claims process;
• To conduct training to internal staff and develop user / procedural manual; and
• To handle ad hoc assignments from management.

Requirements:

• Bachelor degree holder, with professional insurance qualification (e.g. FLMI, ICS, ACS) is an advantage;
• A minimum of 5 years’ relevant experience in life insurance industry including 2 years at supervisory level, solid working experience in claims and life insurance operations is preferable;
• Familiar with policies, guidelines and regulatory requirements;
• Strong analytical, problem-solving, coordination and communication skills;
• Attentive to details with positive attitude; and
• Able to deliver outstanding results under challenging environment.

Insurance / Reinsurance / Pension Funding

Insurance – Office Roles

Kowloon

Permanent

HKD 50,001 or above / mth