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Assistant Claims Manager (life insurance experience)



  • To monitor claims quality and ensure our committed service standards are met;
  • To handle matters ranging from administrative support, claims adjudication, liaison with different stakeholders and complaint management with service recovery which are in line with the operations’ objectives;
  • To ensure satisfactory customer journey from claims perspective;
  • To support new project initiatives and provide professional views as a claims subject matter expertise;
  • To execute claims practices to ensure claims decision consistency and accuracy, and to act according to the terms and conditions set in policy contract;
  • To work closely with customer service team to solicit customers’ feedback for better customer satisfaction management, and to improve our end-to-end claims process;
  • To conduct training to internal staff and develop user / procedural manual; and
  • To handle ad hoc assignments from management.


  • Bachelor degree holder, with professional insurance qualification (e.g. FLMI, ICS, ACS) is an advantage;
  • A minimum of 5 years’ relevant experience in life insurance industry including 2 years at supervisory level, solid working experience in claims and life insurance operations is preferable;
  • Familiar with policies, guidelines and regulatory requirements;
  • Strong analytical, problem-solving, coordination and communication skills;
  • Attentive to details with positive attitude; and
  • Able to deliver outstanding results under challenging environment.


Insurance / Reinsurance / Pension Funding


Insurance – Office Roles



Employment Type



HKD 50,001 or above / mth

To apply online please click the 'Apply' button below or email a detailed resume in Word format to Ken Lam.

For further discussion about this role, please find contact details of Ken Lam as below:


Tel: 21750698, Ref: #RHK

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.