Key Responsibilities

• Handle Mandatory Provident Fund (MPF) and Occupational Retirement Schemes Ordinance (ORSO) enquiries through hotline, digital channels and in-person service
• Process transactions such as fund transfers, withdrawals, and scheme consolidations
• Explain scheme benefits, investment options and procedural requirements
• Resolve complex cases by liaising with internal teams and provide clients with updates
• Promote digital self-service tools and retirement planning resources to clients
• Support outreach campaigns such as seminars, member briefings and worksite marketing
• Collaborate with compliance or operations teams to address client needs 

Requirements

• Bachelor’s degree holder in business discipline 
• Minimum 2 years of relevant experience in banking or financial industries, preferably in call centre or customer service environment 
• Pass in MPF Examination is preferred 
• Holder of relevant SFC license or pass in the Hong Kong Securities Institute Licensing Examination (HKSI Paper 1, 7, 8 or equivalent) 
• Knowledge of MPF and ORSO would be an advantage 
• Good command of written and spoken English and Chinese, fluency in Putonghua is preferred
• Candidates with more experience will be considered as Assistant Manager

Other CS Role: Please WhatsApp 44685593 Rainbow for more details

Banking & Financial Services

Customer Service

Hong Kong Island

Permanent
Contract / Temp

HKD 15, 001- HKD 20, 000 / mth
HKD 20, 001- HKD 30,000 / mth