Location: HKIsland

Key Responsibilities:

• Handle enquiries via hotline, digital channels, and in-person.

• Process transactions such as fund transfers, withdrawals, and consolidations.

• Explain scheme benefits and investment options to clients.

• Resolve complex cases by coordinating with internal teams.

• Promote digital self-service tools and retirement resources.

• Support outreach campaigns like seminars and member briefings.

• Collaborate with compliance and operations teams.

Requirements:

• Bachelor’s degree in a business-related field.

• Minimum 2 years of experience in banking or finance, preferably in customer service.

• MPF Examination pass preferred.

• Relevant SFC license or HKSI Examination (Paper 1, 7, 8, or equivalent) required.

• Excellent English and Chinese communication skills; Putonghua fluency preferred.

• More experienced candidates may be considered for Assistant Manager.

Banking & Financial Services

Customer Service

Hong Kong Island, Kowloon

Permanent

HKD 20, 001- HKD 30,000 / mth