Job Responsibilities

• Provide high-quality customer service by handling enquiries, instructions, and after-sales support efficiently
• Resolve customer complaints in a professional and effective manner
• Achieve service standards and performance targets set by management
• Identify business opportunities and refer leads to branches or relevant sales teams
• Process customer applications, transactions, and instructions accurately
• Collaborate with branches and internal departments to ensure smooth operations
• Provide on-the-job training and support to new team members
• Perform daily clerical duties, reconciliation, and reporting tasks
• Ensure compliance with internal policies and regulatory requirements

Requirements

• Secondary education or above, with minimum 1 year of relevant customer service experience (banking preferred)
• Experience in digital banking services and/or SME client servicing is an advantage
• Possession of insurance and/or investment licenses is preferred
• Good communication and interpersonal skills
• Proficient in written and spoken English and Chinese
• Fluent Putonghua is highly preferred

Banking & Financial Services

Banking & Finance

Hong Kong Island

Permanent

HKD 20, 001- HKD 30,000 / mth