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Officer, Customer Services (Contact Centre) #RCS-RL
Description
Main Responsibilities
- Handle customer enquiries, requests, and after-sales support.
- Resolve complaints and meet service standards.
- Process customer transactions and applications accurately.
- Capture leads and refer customers to branches/SME and credit card sales units.
- Work with branches and support units; assist in training new staff.
- Do daily clerical tasks, reconciliation, and reporting.
- Follow all internal guidelines and legal/regulatory requirements.
Requirements
- Secondary education; 1+ year customer service experience (banking preferred).
- Digital services and/or SME corporate client service experience preferred.
- Insurance and/or investment licenses (or required regulatory qualifications).
- Good communication (English/Chinese); Putonghua preferred.
- Strong interpersonal skills and service mindset.
Industry
Banking & Financial Services
Specialization
Banking & Finance
Location
Hong Kong Island
Employment Type
Permanent
Salary
HKD 15, 001- HKD 20, 000 / mth
To apply online please click the 'Apply' button below or email a detailed resume in Word format to Rachel Leung.
For further discussion about this role, please find contact details of Rachel Leung as below:
Email: rachel.leung@recruitexpress.com.hk
Tel: 93594710
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
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