Job Title: Retail Loans Processing Head
Department: Loans Administration Department
Location: Hung Hom
Salary: HK$45,000 – HK$65,000 per month (permanent)
Bonus: Year-end discretionary bonus (typically 2+ months)
Contract Type: Permanent, Full-time
Reports to: (To be confirmed – Loans Administration leadership)
The Role

We are looking for an experienced Retail Loans Processing Head to lead the retail loans processing team within our Loans Administration Department. This is a newly approved role (replacement hire, search just started). You will be responsible for loan drawdown, settlement, credit limits, collateral maintenance, and post-loan monitoring – ensuring full compliance with policies, legal standards, and regulatory requirements.

You will work closely with OIC to maintain timely service delivery and drive process improvements and system enhancement projects.

Key Responsibilities

• Lead the retail loans processing team, overseeing loan drawdown and settlement (especially PAPT arrangements), credit limits, and collateral maintenance operations

• Ensure all operations comply with bank policies, legal requirements, and Hong Kong banking regulations

• Coordinate with OIC to guarantee timely service delivery and excellent customer service

• Manage post-loan monitoring and handle escalated customer complaints

• Streamline processes and participate in system enhancement projects to improve operational efficiency

• Lead and develop team members to achieve high standards of operational excellence

About You

You are a hands-on leader with deep retail loans processing experience and a strong understanding of Hong Kong banking regulations. You know how to manage people, collaborate across functions, and drive efficiency in a regulated environment.

Job Requirements

Education:

• Bachelor’s degree in Finance, Accounting, or a related discipline

Experience:

• Minimum 5 years' experience in loan administration

• Preferably in retail loans processing

• At least 2 years in a team leadership role

Knowledge:

• In-depth knowledge of Hong Kong banking regulations and best practices for loans processing in the banking industry

Skills & Competencies:

• Strong people management skills

• Cross-functional collaboration skills

• Proficient in MS Office and bookkeeping systems

Languages:

• Fluent in spoken and written Cantonese, English, and Mandarin

Benefits

• Permanent role with 12 months guaranteed salary

• Year-end discretionary bonus (typically 2+ months)

• MPF contributions

• Medical and dental insurance

• Annual leave (standard banking sector)

• Opportunity to lead system enhancement projects

How to Apply

Click "Apply Now" and submit your CV (Word or PDF) with a brief cover letter highlighting your retail loans processing leadership experience and familiarity with PAPT arrangements.

Screening Questions:

1. How many years of retail loans processing experience do you have?

2. How many years have you spent in a team leadership role within loan administration?

3. Are you familiar with PAPT arrangements for loan drawdown and settlement?

4. What is your current and expected monthly salary (within HK$45k–65k range)?

Banking & Financial Services

Banking & Finance

Kowloon

Permanent

HKD 40,001 - HKD 50,000 / mth
HKD 50,001 or above / mth